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Monday, November 2
 

8:45am AST

Welcome Remarks
Monday November 2, 2026 8:45am - 9:00am AST
Willemstad Room

Speakers
AT

Adam Tzarik

VP, Business Development, DKI Canada
Monday November 2, 2026 8:45am - 9:00am AST
Willemstad Room
  Opening/Closing & Breaks

9:00am AST

The Pursuit Of Excellence
Monday November 2, 2026 9:00am - 10:00am AST
Willemstad Room
CEO Keynote
Speakers
CS

Chris Schmidt

CEO, DKI Canada
Monday November 2, 2026 9:00am - 10:00am AST
Willemstad Room
  DKI Head office Speaker

10:00am AST

From Relationship To Revenue
Monday November 2, 2026 10:00am - 11:15am AST
Willemstad Room
Growth doesn’t happen by accident. This interactive workshop challenges Members to take an honest look at how they generate local business today andhow to scale up. Members will identify their best opportunities, map the relationships that influence who gets the call, examine their BD process and build a measurable 90-day action plan. The goal is to build the relationships before the opportunity...
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Speakers
AT

Adam Tzarik

VP, Business Development, DKI Canada
Monday November 2, 2026 10:00am - 11:15am AST
Willemstad Room
  DKI Head office Speaker

11:15am AST

The Brand Standard
Monday November 2, 2026 11:15am - 12:30pm AST
Willemstad Room
This interactive session focuses on the DKI way and how strong processes, clear expectations and the right KPIs turn opportunity into consistent performance and profitability. The goal is to build an operation that delivers consistently, identifies problems earlier and gets better over time.
Speakers
BP

Bryan Pereira

VP, Operations, DKI Canada
Monday November 2, 2026 11:15am - 12:30pm AST
Willemstad Room
  DKI Head office Speaker

12:30pm AST

Closing Remarks and Wrap up
Monday November 2, 2026 12:30pm - 12:40pm AST
Willemstad Room

Monday November 2, 2026 12:30pm - 12:40pm AST
Willemstad Room
  Opening/Closing & Breaks

4:00pm AST

Volleyball Tournament - Day 1
Monday November 2, 2026 4:00pm - 6:00pm AST
Beach
The winning team will score some DKI swag and even more importantly, ultimate bragging rights!
Sign up with Natalie Rotondo during the event. Come with a set team of five, or be matched up with others interested in playing.
Monday November 2, 2026 4:00pm - 6:00pm AST
Beach
  Social Event
 
Tuesday, November 3
 

8:45am AST

Welcome Remarks
Tuesday November 3, 2026 8:45am - 9:00am AST
Willemstad Room

Speakers
RM

Rick Morse

Manager, Business Development, DKI Canada
Tuesday November 3, 2026 8:45am - 9:00am AST
Willemstad Room
  Opening/Closing & Breaks

9:00am AST

Actionable Insights
Tuesday November 3, 2026 9:00am - 10:30am AST
Willemstad Room
PSA should give owners greater visibility and control over their business. This session explores how owners can use PSA to better understand performance, identify bottlenecks, improve accountability and make faster, more informed decisions. Members will share experiences, challenges and best practices while exploring the reporting, workflows and insights that can help turn PSA from a software...
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Speakers
BP

Bryan Pereira

VP, Operations, DKI Canada
LS

Larissa Stevens

Business Transformation Manager, DKI Canada

Tuesday November 3, 2026 9:00am - 10:30am AST
Willemstad Room
  DKI Head office Speaker

10:30am AST

Locking Down Key Accounts
Tuesday November 3, 2026 10:30am - 11:30am AST
Willemstad Room
This session takes Members inside the expectations of DKI’s key clients—what they value, where we are falling short, and what separates average performance from the Members who consistently stand out. Through real-world examples, client feedback and performance data, Members will explore practical strategies to improve service, communication, compliance and customer experience. The goal is to...
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Speakers
RK

Rachel Kozak

VP, National Accounts, DKI Canada

Tuesday November 3, 2026 10:30am - 11:30am AST
Willemstad Room
  DKI Head office Speaker

11:30am AST

PRL Partnerhip
Tuesday November 3, 2026 11:30am - 12:00pm AST
Willemstad Room

Speakers
TM

Teresa Martin

Purves Redmond
Tuesday November 3, 2026 11:30am - 12:00pm AST
Willemstad Room
  Partner Presentation

12:00pm AST

Tech Talk
Tuesday November 3, 2026 12:00pm - 12:30pm AST
Willemstad Room

Speakers
BP

Bryan Pereira

VP, Operations, DKI Canada
CS

Chris Schmidt

CEO, DKI Canada
Tuesday November 3, 2026 12:00pm - 12:30pm AST
Willemstad Room
  DKI Head office Speaker

12:30pm AST

Closing Remarks and Wrap up
Tuesday November 3, 2026 12:30pm - 12:40pm AST
Willemstad Room

Speakers
IB

Ira Brenton

Manager, Business Development, DKI Canada
Tuesday November 3, 2026 12:30pm - 12:40pm AST
Willemstad Room
  Opening/Closing & Breaks

4:00pm AST

Volleyball Tournament - Day 2
Tuesday November 3, 2026 4:00pm - 6:00pm AST
Beach
The winning team will score some DKI swag and even more importantly, ultimate bragging rights!
Sign up with Natalie Rotondo during the event. Come with a set team of five, or be matched up with others interested in playing.
Tuesday November 3, 2026 4:00pm - 6:00pm AST
Beach
  Social Event
 
Wednesday, November 4
 

8:45am AST

Welcome Remarks
Wednesday November 4, 2026 8:45am - 9:00am AST
Willemstad Room

Speakers
LS

Larissa Stevens

Business Transformation Manager, DKI Canada

Wednesday November 4, 2026 8:45am - 9:00am AST
Willemstad Room
  Opening/Closing & Breaks

9:00am AST

For Us, By Us - The Member Circle
Wednesday November 4, 2026 9:00am - 12:30pm AST
Willemstad Room
This unique session creates a space for Members to connect openly, peer to peer, without corporate presence. In a roundtable format led by the advisory boaard, participants will discuss challenges, share practical insights, and collaborate on solutions that matter most to their businesses. Designed for us, by us, this session is about honest conversations, collective problem solving, and leaving...
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Speakers
AB
Wednesday November 4, 2026 9:00am - 12:30pm AST
Willemstad Room
  DKI Head office Speaker

12:30pm AST

Closing Remarks and Wrap up
Wednesday November 4, 2026 12:30pm - 12:40pm AST
Willemstad Room

Speakers
RK

Rachel Kozak

VP, National Accounts, DKI Canada

Wednesday November 4, 2026 12:30pm - 12:40pm AST
Willemstad Room
  Opening/Closing & Breaks

4:00pm AST

Volleyball Tournament - Day 3
Wednesday November 4, 2026 4:00pm - 6:00pm AST
Beach
The winning team will score some DKI swag and even more importantly, ultimate bragging rights!
Sign up with Natalie Rotondo during the event. Come with a set team of five, or be matched up with others interested in playing.
Wednesday November 4, 2026 4:00pm - 6:00pm AST
Beach
  Social Event
 
Thursday, November 5
 

8:45am AST

Welcome Remarks
Thursday November 5, 2026 8:45am - 9:00am AST
Willemstad Room

Speakers
NR

Natalie Rotondo

Executive Assistant, DKI Canada

Thursday November 5, 2026 8:45am - 9:00am AST
Willemstad Room
  Opening/Closing & Breaks

9:00am AST

Control & Chaos
Thursday November 5, 2026 9:00am - 10:00am AST
Willemstad Room
CAT events create significant opportunity but they can overwhelm a business just as quickly. This practical workshop will explore what Members need to consider before, during and after a major event, whether responding in their own market or supporting another DKI Member. From capacity planning, staffing and estimating to equipment, communications, documentation, cash flow and knowing when to stop...
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Speakers
DG

David Goetz

VP, Essential Services, DKI Canada
AG

Andrew Goetz

Director, Membership Service, DKI Canada
Thursday November 5, 2026 9:00am - 10:00am AST
Willemstad Room
  DKI Head office Speaker

10:00am AST

Profit Is a Process
Thursday November 5, 2026 10:00am - 11:15am AST
Willemstad Room
Being busy and being profitable aren’t the same thing. This interactive workshop takes Members beyond revenue to explore the operational and financial decisions that determine how much value their business creates. Using practical restoration-business scenarios, Members will see how changes in gross margin, labour utilization, estimating, billing speed, receivables, write-offs and cost control...
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Speakers
RC

Rita Chen

Controller, DKI Canada

Thursday November 5, 2026 10:00am - 11:15am AST
Willemstad Room
  DKI Head office Speaker

11:15am AST

HMA Benefits
Thursday November 5, 2026 11:15am - 11:45am AST
Willemstad Room

Speakers
JA

John Atkinson

HMA Benefits
Thursday November 5, 2026 11:15am - 11:45am AST
Willemstad Room
  Partner Presentation

11:45am AST

Town Hall
Thursday November 5, 2026 11:45am - 12:45pm AST
Willemstad Room

Speakers
CS

Chris Schmidt

CEO, DKI Canada
Thursday November 5, 2026 11:45am - 12:45pm AST
Willemstad Room
  DKI Head office Speaker

12:45pm AST

Closing Remarks and Wrap up
Thursday November 5, 2026 12:45pm - 1:00pm AST
Willemstad Room

Speakers
CS

Chris Schmidt

CEO, DKI Canada
Thursday November 5, 2026 12:45pm - 1:00pm AST
Willemstad Room
  Opening/Closing & Breaks

4:00pm AST

Volleyball Tournament - Day 4
Thursday November 5, 2026 4:00pm - 6:00pm AST
Beach
The winning team will score some DKI swag and even more importantly, ultimate bragging rights!
Sign up with Natalie Rotondo during the event. Come with a set team of five, or be matched up with others interested in playing.
Thursday November 5, 2026 4:00pm - 6:00pm AST
Beach
  Social Event
 

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