PSA should give owners greater visibility and control over their business. This session explores how owners can use PSA to better understand performance, identify bottlenecks, improve accountability and make faster, more informed decisions. Members will share experiences, challenges and best practices while exploring the reporting, workflows and insights that can help turn PSA from a software platform into a valuable management tool. The goal: spend less time looking for answers and more time acting on them.
This session takes Members inside the expectations of DKI’s key clients—what they value, where we are falling short, and what separates average performance from the Members who consistently stand out. Through real-world examples, client feedback and performance data, Members will explore practical strategies to improve service, communication, compliance and customer experience. The goal is to move beyond simply meeting requirements to delighting the client, strengthening DKI’s standing and earning a greater share of future opportunities.
The winning team will score some DKI swag and even more importantly, ultimate bragging rights! Sign up with Natalie Rotondo during the event. Come with a set team of five, or be matched up with others interested in playing.
Tuesday November 3, 2026 4:00pm - 6:00pm AST Beach
